Money questions do not keep office hours. Browse the help topics below, or write to us — in English, Shona, Ndebele, Swahili, Twi or French.
Coynitt is not yet open to the public, so there are no live transfers to support today. Everything below describes how support works when we launch — and the inbox above is answered now.
Quotes, limits, recipients, cancellations and what each transfer status means.
Creating a Round, invitations, missed contributions, leaving mid-rotation.
Starting a campaign, beneficiaries, releases to the beneficiary, and what happens at close.
Which documents work, why a check failed, and how long re-review takes.
How the price is built, when a rate locks, and what the FX margin means.
Recovery, device changes, suspicious activity and closing an account.
At launch you will paste a reference or a receipt hash and see exactly which stage a transfer is at, what is holding it, and when it is expected to land — the same view the support agent sees, with no waiting on hold to hear it.
A recipient will be able to check with the reference alone; they will not need a Coynitt account to know the money is coming.
An example, not a live transfer. Tracking goes live with the first corridors.
Open now. Best for anything that needs a written record, including document uploads.
Opens with your transfer already attached, so nobody asks you for the reference twice.
The channels most families actually use, including an urgent line for a transfer in progress, a suspected fraud, or a bereavement.
Not yet. Our FINTRAC MSB registration is Approval Pending, and we cannot accept customer funds until it is approved. Join the waitlist and we will email you the day it opens.
Open the transfer to see which stage it is at. Pending past twenty minutes usually means a payout-partner window; we contact you before you have to contact us.
Yes, until it settles on-chain — usually the first minute. After settlement we can attempt a recall through the payout partner, which is not guaranteed.
Tell us immediately. If the payout has not been claimed we can often stop it; if it has, we help you contact the recipient.
Most often a blurred photo or a name that does not match the funding account. You can retry immediately, and a human reviews any second failure.
Open the Round and request an exit. Settlement follows the rules the group agreed at creation, and the other members are notified.
Yes, on every channel, including the phone line. We do not charge for help with your own money.
Our FINTRAC MSB registration is Approval Pending, and we're running partner sandbox testing. Drop your email and we'll send you an early-access invite the day Coynitt opens — before we tell anyone else.
