Terms of service

1. Who we are

Coynitt is operated by Coynitt Canada Inc., an Alberta-incorporated business (the "Company"). Our FINTRAC MSB registration is in review. Once registered, our MSB registration number will be published on this page and on the Security page.

2. Eligibility

To use Coynitt you must be 18 years or older, a Canadian resident with a valid Canadian address, and able to pass our Sumsub-administered KYC. We reserve the right to refuse service to anyone we cannot verify, and we'll always tell you why.

3. Your account

You are responsible for keeping your sign-in credentials secure and for any activity from your account. If you think someone got in, message us through support or WhatsApp immediately and we will lock your account.

4. How your wallet and funds are handled — important

Coynitt provisions a Circle Programmable Wallet for you. Coynitt holds and manages the keys to that wallet; you are not issued a private key or recovery phrase. The Company is designed so customer funds are not used for lending or operating expenses. This means:

• Once a transfer is confirmed on-chain, it generally cannot be reversed by Coynitt.
• Because Coynitt holds the wallet keys, it is technically able to move funds; it does not do so for its own purposes. Transfers may also be delayed, blocked, or reported as required by FINTRAC, sanctions law, or our AML obligations.
• If you lose access to your sign-in credentials, recovery is governed by Circle's recovery process and our verification procedures — not by a simple password reset.

A Coynitt account is not the same as a Canadian bank account. It is not CDIC-insured. You should treat it accordingly.

5. Fees

Our fees are listed on the Fees page and are shown to you at confirmation, before you commit. We do not bury fees in FX margins. If a partner network (mobile money, bank rail) charges a receive-side fee, that's set by them and disclosed at confirmation.

6. Prohibited use

You agree not to use Coynitt to:

• Send funds derived from criminal activity (including but not limited to fraud, drug trafficking, terrorism financing, or human trafficking).
• Send funds to sanctioned individuals or jurisdictions.
• Circumvent any FINTRAC, OFAC, EU, or UN sanctions regime.
• Operate as an unregistered money transmitter through our platform.
• Test, probe, or attempt to compromise our platform's security without prior written authorisation.

We use real-time transaction monitoring. Suspicious activity is reported to FINTRAC under our regulatory obligations.

7. Liability

To the extent permitted by Alberta law, the Company's total liability for any claim arising from your use of Coynitt is limited to the fees you paid us in the 12 months preceding the claim. We do not insure against losses caused by your own loss of credentials, third-party network outages, or chain-level events outside our control.

8. Changes

We may update these terms from time to time. Material changes will be sent to you by email and shown on first sign-in after the change. Your continued use after a change is your acceptance.