Money questions do not keep office hours. Browse the help topics below, or write to us — in English, Shona, Ndebele, Swahili, Twi or French.
Coynitt is not yet open to the public and is not accepting customer funds. Further regulatory steps remain, including registration with the Bank of Canada under the Retail Payment Activities Act.
Coynitt is not yet open to the public, so there are no live transfers to support today. Everything below describes how support will work once Coynitt opens — and the inbox above is answered now.
Quotes, limits, recipients, cancellations and what each transfer status means.
Creating a Round, invitations, missed contributions, leaving mid-rotation.
Starting a campaign, contributions, releases, and what happens at close.
Which documents work, why a check failed, and how long re-review takes.
How the price is built, when a rate locks, and what the FX margin means.
Recovery, device changes, suspicious activity and closing an account.
Each transfer shows its status in your account.
An example, not a live transfer. No corridor is open yet.
Open now. Best for anything that needs a written record, including document uploads.
The channels most families actually use, including an urgent line for a transfer in progress, a suspected fraud, or a bereavement.
Not yet. Coynitt Canada Inc. is registered with FINTRAC as an MSB, but we are not yet open and are not accepting customer funds. Further regulatory steps remain, including Bank of Canada registration under the Retail Payment Activities Act. Join the waitlist and we will email you before invitations open.
Open the transfer in your account to see its status. If you have a question about it, email us with your transfer reference.
Yes, until you open a payment request for it. A payment request you do not pay expires, and the transfer is then cancelled. Once you have paid, we cannot guarantee that a transfer can be stopped or recalled.
Tell us immediately. Once you have paid, we cannot guarantee that a transfer can be stopped or recalled. If it has been paid out, we help you contact the recipient.
Most often a blurred photo or a name that does not match the funding account. You can retry immediately, and a human reviews any second failure.
Open the Round and request an exit. Settlement follows the rules the group agreed at creation, and the other members are notified.
Yes, on every channel. We do not charge for help with your own money.
Coynitt Canada Inc. is registered with FINTRAC as an MSB, but we are not yet open and are not accepting customer funds. Further regulatory steps remain, including Bank of Canada registration under the Retail Payment Activities Act. Join the waitlist and we will email you before invitations open.
