We're here when you need us.

Email us

For any question — pricing, KYC, a transfer that's running late, partnership inquiries, or general feedback — the fastest path is email.

Email support@coynitt.ca

We read every message. Response time is one business day or better. Critical issues (a transfer that's stuck, a security concern) are triaged ahead of general questions.

Common topics

• Transfer status — support@coynitt.ca. Include your transfer reference (CYN-XXXXXX) if you have one.
• KYC verification — support@coynitt.ca. We use Sumsub; rejected documents are usually a photo-quality issue.
• Wallet setup — support@coynitt.ca. We use Circle Programmable Wallets for customer wallet provisioning.
• Security disclosure — security@coynitt.ca. One business day response. See the security page.
• Press & partnerships — hello@coynitt.ca.

Existing customer with an account?

If you're already signed up, you can also reach us through our support page — include your account email and we'll attach your account context so we can resolve account-specific questions faster.

Hours & response targets

• General questions — one business day (Monday-Friday, Mountain Time).
• Transfer issues — same day if reported before 4pm MT.
• Security disclosures — one business day, escalated immediately if exploitable.

We don't have a 24/7 hotline yet — we will once volume warrants it. For now, every message lands in a human inbox, not a queue.